Orders & shipping
When will my order ship?
Orders are processed within 1–3 business days. As soon as your order ships, you'll receive an email with a tracking link.
How long does delivery take?
Delivery times depend on your location. You can find current delivery times and shipping costs on our Shipping & delivery page and at checkout.
Can I send a gift directly to someone else?
Yes. Simply enter the recipient's name and address as the shipping address at checkout.
Can I change or cancel my order?
Email us as soon as possible at support@marlowandkind.com. If your order hasn't shipped yet, we'll do our best to change or cancel it.
Some items arrived in separate packages — is that normal?
Yes. Items in one order can occasionally be shipped separately. You'll receive tracking information for each package.
Returns & refunds
Can I return my order?
Yes. You can withdraw from your purchase within 14 days of receiving it. Read our Returns & refunds page for all details.
Who pays for return shipping?
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or was not what you ordered.
My item arrived damaged or incorrect. What now?
We're sorry! Email us within 14 days of delivery with your order number and a photo, and we'll arrange a replacement or refund at no extra cost.
Payment
Which payment methods do you accept?
You can pay with the payment methods shown at checkout, such as major credit and debit cards, Apple Pay, Google Pay and local payment methods where available. All payments are processed securely.
In which currency will I be charged?
Prices are shown and charged in your local currency where available, such as USD, CAD, GBP or EUR.
Still have a question?
Visit our contact page or email support@marlowandkind.com. We reply within one business day.